Having been a happy customer of AutoAid Breakdown for a good few number of years after having seen them recommend online I'm being forced to leave this negative review sadly. Our policy auto renewed yesterday without my say so made worse by their reminder being flagged as spam/junk so it wasn't seen. We called them up to say this was no longer required and I didn't wish to renew. Their response was to charge us 35% admin and cancellation charge despite us cancel the policy on the same day it renewed.Bear in mind we've been a customer for many years and would have continued to be so once the free breakdown cover with our new car expiries later this year.This is very short sighted of AutoAid breakdown because the way they have dealt with this is to rip us off for cancelling. How can you justify a 35% charge?As a result we will not be using them again in the future and I'd sooner pay a higher price for better service with a company that values it's long standing customers.
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