I don’t auto renew anything so wanted to opt out. If you use the tab in their FAQs, it just takes you back to the members log in page to log in using your DOB and postcode. So I logged in but I found no link to cancel so went to FAQs while in my account and again it directs you back to log in again even though you are already logged in! Tried contacting them at autoaid breakdown dot co dot uk. You receive an auto reply and it tells you that mailbox is not monitored. On this auto reply there is a link to cancel auto renewal and again, you just go back to the members log in page, log in, find no way to cancel it and and go round in circles again. Tried using hyperlink on their reply e mail and didn’t work. No other contact e mail address for AutoAid on their website so e mailed RCIB to an address I found by googling it. They got someone from AutoAid to e mail me and they said I couldn’t cancel auto renewal because I’d already cancelled it at my last renewal! If that was the case then their e mail AFTER I’d renewed shouldn’t have stated that they will use my card details to do auto renewal next year! I’m not convinced, but have kept their e mail in case they try to do auto renewal next year. One useful bit of info they gave me, is that if anyone has to phone to cancel auto renewal they don’t make a charge for doing so. All a bit of a faff but I’ll judge Autoaid on how they perform if I ever have the need to use their breakdown service.
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