The telephonists for the company are great and the price is low, but the second part becomes apparent when you need them. The companies they get to do the jobs are awful.I’ve had my policy nearly 2 years and the first time I called them out was July when my tyre burst on a dual carriageway. 4.5 hours we waited, with the truck always apparently 10 mins away, for the last 2.5 hours. Then when it got to us, it took an extra hour because he went to another job with us in the truck! Now, I’m on my own, on a back road with no street lights an hour from home, and was told Weston Recovery would be with me ‘between now and 60 mins time.’Again, the telephone staff do a great job and called me back on the hour to ask if they were there. They were told no, so put me on hold while they called them.‘Sorry; they’re going to be another 45-60 mins’ The recovery company had my number but couldn’t even be arsed to let me know. So here I am, lone female (who has already been approached by two men whilst sat here - I’m sure they were only trying to help but it’s quite frightening when you’re on your own and it’s pitch black) and now they have another 15 minutes before I’ve been waiting 2 hours. What’s the betting there’ll be another excuse as to why they won’t be here and couldn’t be bothered to let me know? I don’t care how cheap their cover is; if it’s shit then I’d rather pay more and get an actual decent service.
Claim your business profile now and gain access to all features and respond to customer reviews.
