I am really very angry and upset with the way I have been treated by Autoaid. I have been a loyal customer for around 15 years. Yesterday, they auto-renewed my policy at a hugely inflated price with no explanation. I phoned today to question why and to ask them for a price reduction or negotiation. They were very uncaring and dismissive (borderline rude) and said they offer cheaper prices to new customers on sites like Martin Lewis MSE but no discounts or negotiation for renewals. The guy was just reading from a script and going round in circles and repeating himself like he was trying to to wear me down. Furthermore, they then said they would charge me a £15.00 'admin fee' if I cancel the policy. THIS IS NOT LEGAL or ethical business practice. I asked to be put through to a supervisor but after being kept on hold for an eternity no one was available. This is a terrible way to conduct their business. What a disgraceful company this has become. I feel that am being ambushed for profit. It's no way to treat loyal customers like me. They are just ripping me off and taking me for a mug and effectively preventing me from cancelling the policy. I never agreed to auto-renew in the first place.LET THIS BE A WARNING TO YOU AND YOUR LOVED ONES AS TO THE TYPE OF BUSINESS THEY ARE!
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