I was a bit sceptical to begin with after I read all the reviews and some of the issues people stated they encountered. Researched as much as I could about the company before contacting them re my non fault accident. However, it was the best decision I've made to trust them with handling this. Despite having the accident late evening on Christmas eve had a call back first thing on Saturday morning, exchanged a few details and carried out some checks keeping me updated throughout the day. By the next working day I had a very honest and in depth conversation re the process. They answered all my questions, were open and honest. Never felt pressured to sign up to their services, allowed time to think and call back if I had any further queries. Email with paperwork sent through first thing and by midday had a courtesy car delivered to the door, no cost to me, and no request was too much. Ron was excellent and kept in touch regularly to update re progress, chase payment from the insurance company and talk me through each step. Overall excellent service, timely communication, swift resolution, no delays re payment and very accomodating to requests and queries. 100% recommend and would use again. Ref no 166846
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