AVOID THIS COMPANY. Ordered some TRW exhaust valves, which were all made incorrectly with an off centre valve stem. Asked for a return and sent them pictures compared to an original valve showing the defect. They then asked for my VIN which I thought was odd as that has nothing to do with manufacturing defects, they said I had ordered the wrong valves for my car, which I had not, and threw the claim out. Absolutely abysmal customer service. I have had to source valves elsewhere, and am currently out of pocket by £120. So to sum them up, they supply sub-standard parts, accept no liability for them, and then keep your money.
UPDATE: Funnily, an hour after leaving a review and also posting my experience on social media, I got an email saying a refund has been authorised.
RESPONSE TO AUTODOC'S REPLY: I'm not sure how there could have been a misunderstanding after several emails explaining the issue and sending the same photo evidence over 3 times. Minimal misunderstanding, maximum incompetence
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