I purchased a radio from Autoradioplaza back in 26th August 2025. The radio was easy to install however I was getting back feedback noise (which wasn’t there with the stock radio). When I initially inquired about the issue they took over 5 weeks after chasing 5 times to respond. My first response from the engineering team was November 6th. After some back and forth with again waiting 10+ days for responses it was agreed 17th December to return to the radio for inspection *AT MY OWN COST OF £55*. Upon their review they said “there is nothing wrong with the radio and as it’s passed the return window we can only offer a 60% refund”. I explained to them we are only passed the returns window due to the delayed responses from their engineering department. And the radio is therefore clearly not compatible with my car which they promised it would be. They are now ignoring all email correspondence so sadly I am forced to go through my credit card company who I hope can resolve the issue as I am currently £330 + £55 return shipping fees out of pocket.
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Autoradioplaza is an online webshop for consumers and companies looking for car radios, navigation systems and multimedia devices. Autoradioplaza delivers from its own stock throughout Europe. The average delivery time is 2 working days. With us you can easily pay online and pay afterwards with Klarna.
