I don’t usually write reviews but after my experience with Charlotte yesterday and how she dealt with it, I had to give credit where it’s due. From start to finish the whole process was seamless and well thought through. She somehow knew I was stressed out (I hate dealing with vehicle issues and I’d just had one of them mornings). She took over instantly, reassured me, got the car into the garage, provided everything (and more) that I needed, kept me updated and informed throughout. Then there were absolutely no nasty surprises (massive unexpected bills) that most people fear at the end of the process. Well done Autoserve and please pass my sincere thanks on to Charlotte. It was refreshing to experience customer service delivered how it should be.
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Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers.
We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network.
Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
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