Just finished a 4 year service plan and il never take one out again. First 3 years were with the manufacturer for service and 1 mot - planning wasnt straight forward at all. Then this year they insisted on using kwik fit. Autoserve never replied to the authorisation to change tyres and brake pads. Therefore my car was in all day and nothing replaced it had to be booked in again, but did authorise late o after i had taken my car. So when I rebooked, the authorisation had changed and they only allowed 2 of the 4 tyres to be changed and not the rear brake pads. I had to extend my lease, but they wouldn't accept the repairs with extended service. Total rip off. Cheaper paying for services and repairs your self and taking vehicle to recognised garages that fall under your warranty. Hope this helps others. My Leasing company no longer use this company. The new maintainence company is cheaper and more reliable- even said so by lease company. Says it all20/3Like how you reply on a review but to a complaint I made poor customer service. What is said below is not what happened.
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Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers.
We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network.
Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
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