I wouldn’t even give AutoShack a single star. The products I received — four rotors and brake pads for my Lexus — were of very poor quality, all made in China and nowhere near the standard I expected. I regret the purchase, as I lost both money and labor costs due to the parts failing.To make matters worse, AutoShack refused to issue a refund unless I provided proof of a new purchase from another supplier, which is an unreasonable policy. Overall, this was the poorest quality experience I’ve had with auto parts. I strongly advise others not to buy from them. LESSON LEARNED CHEAP = NOT GOOD !Updated Dec 2nd 2025: Based on the reply from Auto Shack customer team (below) I reached out to Auto Shack, they have an opposite opinion, saying they only send replacements (NOT REFUND) if the parts are defective. In my case the replacement parts that you will send will have the same defect, how does that in your opinion solve customer problem?!? Please speak to you customer facing department and request them to refund this order # 1271901. PLEASE I dont have time to go back and forth with different team members and discuss what your warranty policy is.... THANK YOU
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AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront.
Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers.
We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs.
Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts.
AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!See more
