I made an order for front brake calipers, I received the shipment and found that I received two right side calipers and no left side. I have sent six different e-mails including photos that clearly show the problem. Simple fix: send me a left side caliper and a return shipping label for one of the right side units. They have belabored this and are clearly harassing me. they have asked for different photos, photos of the boxes I have received, vehicle VIN and now they want me to send photos of the part numbers on the parts. These requests add no value and they are only stalling. I cant wait to read another of their flowery responses about how they care. They think a piece of prose makes everything alright. After several days the company finally admitted they made a mistake and I was e-mailed a return label. They said they would not send me a left side caliper and they would only accept the complete kit being returned. I had already installed the right side caliper and brake pads, so I could get my jeep back on the road. I am not going to disassemble my jeep, pack the stuff up and ship the kit and wait for a partial refund (because I used these parts). They said they did not want to risk sending me the wrong part again, however I checked Ebay and they have no qualms about selling the left side caliper to other customers. Please tell me this is not hypocrisy at the highest level.
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