My 2-3 business day refund is now on business day 9. please see the response I received from my original review. I did call to follow up but the call centre in the Philippians was unable to answer my questions or make a refund. Stay tuned. I will update every day I continue to wait and will confirm when I finally get my money back........and if in fact I get the full amount back.Hi Dan Thank you for providing detailed feedback regarding your recent experience. We’ve reviewed the situation and recognize that multiple errors occurred, both at our contact center and in-store, and for that, we deeply regret the inconvenience caused.In the contact center, it appears there was a misunderstanding regarding your request for in-store pickup, and the incorrect email address added to your order compounded the issue. We are addressing these errors with coaching and additional training for the team member involved to ensure this does not happen again.In-store, our team did communicate that we do not carry rear brake pads for your vehicle and provided all available front parts. However, we recognize the frustration caused by the multiple trips required and the challenges with your return and refund process. While our retail team worked within policy, we are reinforcing the importance of empathy and clear communication to ensure better customer experiences going forward.Your refund is being processed and should be completed within 2-3 business days as advised. If you have any further questions or concerns, please reach out directly. We hope to regain your trust in the future.Regards,Customer Service TeamAutoShack
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AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront.
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