I am extremely dissatisfied with the customer service of this company. I ordered break parts that were recommended on their website based on my vehicle specifications and they were not the correct size when my husband went to install them. I called customer service to request an exchange and they informed me that they did not have the proper size parts in stock and therefore could not complete the exchange and that I would be responsible for the shipping costs to return the part or I could drive it to their store which is 4 hours from my house. They also said that although their website recommended that part it was my responsibility to ensure the correct measurement. When I purchased the product there was no automatic warning to do this. Buyer beware… I do not recommend!
Claim your business profile now and gain access to all features and respond to customer reviews.
AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront.
Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers.
We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs.
Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts.
AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!See more
