Their "politeness" is a facade that only lasts until you sign the contract. The moment the vehicle is returned, the communication changes drastically. They become dismissive, less polite, and eventually stop responding to emails and WhatsApp messages altogether.
The biggest issue is their lack of transparency regarding fines. They charge your card for "traffic violations" but refuse to provide official government or Dubai Police reports. Instead, they only send their own internal "invoices" that lack any supporting evidence. As any customer can see, anyone could print such a paper in minutes—it carries no legal weight without an official police fine report.
In my case, it’s even worse. My rental ended on Jan 6, 2026. On Jan 20, they finalized all settlements, deducted specific fines from my deposit, and returned the balance. I thought it was over. However, more than a month later (Feb 11 and 12), they suddenly made two unauthorized charges totaling over 950 AED without any notice or documentation.
This unprofessional and fraudulent behavior caused a significant technical overdraft on my bank account. They ignore all my inquiries now that they have my money. This is a clear case of unauthorized use of credit card data.
Avoid this company at all costs unless you want to deal with unexplained bank debts months after your vacation is over. I have already filed an official complaint with the Dubai Department of Economy and Tourism (DET).
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Autostrad is a New Age and Diverse Car Rental company based out of UAE, with an ever-growing fleet of cars, offering a multitude of services to individuals as well as corporates. Offering Flexi Km options, Safety & Hygiene Protocols, and Home Delivery Services, to name a few. We function from a completely customer-centric viewpoint that allows us to continuously innovate what we do while maintaining our core values, creating real value for money for all of our customers ensuring that we deliver happiness every single time and stay true to our motto, " The Heart Of Every Journey.See more
