I have had dozens of issues with Avasam in the past week however this review pertains ONLY to the request made on 31/10/2025. Avasam refuse to refund the subscription fee despite UK Legislation saying that they are required to, as the service provided is not as described and is NOT FIT FOR PURPOSE.Avasam's online marketing materials, website, and videos describe Avasam as an “automated dropshipping platform” that allows users to easily list products, manage inventory, and process orders automatically. However, my experience has been entirely different. The service does not function as described, and in my opinion, fails to meet the standards required under the Consumer Rights Act 2015, particularly sections 49–50 relating to services being carried out with reasonable care and skill and being AS DESCRIBED.Over the course of my use, I experienced:Persistent technical failures (system errors, inability to bulk edit or delete listings, missing image uploads and other broken or faulty features).Features advertised as automated or AI-driven that did not function or produced errors.Repeated and unresolved technical support issues (over 40 tickets raised, only a few resolved).Inaccurate product data and pricing inconsistencies that made it impossible to use the platform effectively.An obstructive and unclear cancellation process.DO NOT LET AVASAM FOB YOU OFF WITH EXCUSES, THEIR SYSTEM IS NOT AS ADVERTISED AND YOU ARE ENTITLED TO A REFUND UNDER THE CONSUMER RIGHTS ACT 2015Despite contacting your support team on multiple occasions to request resolution or a refund, my concerns were dismissed, and I was informed that no refund would be issued. This is unacceptable given that the service is demonstrably not as described and was not fit for the purpose for which it was sold.I therefore request a full refund of the subscription fee and will proceed with legal action without any further notice if refused. EDIT TO RESPOND TO REPLY:"we audited ourselves and found no problem"..... Do you realize how stupid you sound?I haven't answered your calls because as I have already told your staff, all communication must be in writing so that I have record of it. You claim the system works for other users, then how come you have negative reviews that all say the same thing dating back several years? Are they all wrong too?I have videos, screenshots and chat transcripts that prove I am correct, and granting someone access to a faulty system does not entitle you to refuse a refund, I have already spoken to a solicitor about this.The only way to resolve this is to refund me. I will not stop until that happens. I will email support today as requested, as I have written notice for Laganside Court Belfast to share with you.
Claim your business profile now and gain access to all features and respond to customer reviews.
Avasam facilitates seamless end-to-end DropShipping by bringing together suppliers and online sellers in one fully integrated portal. We integrate and automate product sourcing (from verified trusted UK and European suppliers), product descriptions, order flows, inventory management, shipping, and payment processing across multi-channel sales platforms and marketplaces. Best of all our sellers do not need to invest in stock and our suppliers don’t need to spend time and money marketing their products. See more
