In November 2025, we booked AVG Travels "12 Day Wonderful Japan with Hiroshima" tour departing 4th April 2026, land only, as we are leaving Japan by ship.On Sunday 18th January, we received email notification that our trip was cancelled and they offered a departure on 29th March, six (6) days earlier. They offered to pay any penalties we would incur to alter our flights which was between $600 and $800. When they realised the costs involved, they miraculously found us a departure on 2nd April, the day we arrive in Tokyo at 11:30pm, probably by bumping two other customers. Their consultant Alex (Mr.) has advised us that we now have to pay our own way to their tour hotel in Narita at a cost of $300. With our original booking, the cost to get to our hotel in the city via subway was $5 per person. When asked to provide transport at AVG expense, they have said No. When I pointed out that we were being financially disadvantaged because they cancelled our booked and paid tour, they still said No. Telephone calls were answered by a receptionist advising that someone would call back - never happened!This company is registered in Melbourne but I suspect it is a cheap and cheerful overseas operation whose business ethics do not comply with Australian Travel Industry standards.Lesson learned: If it is advertised on social media, check reviews before booking.
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