I was very causious and anxious before and after booking our trip with AVG Travels, mainly after reading heaps of negative reviews. The agent Fabio, whom we were booking the trip with, was very friendly and helpful, he always replied to my queries in a timely manner. Unfortunately, he then left and another agent wasn't so timely with their replies - I had to wait for days and even sometimes weeks to get a reply from her which was annoying. I had to sometimes call the agency because the replies by e-mails were not coming. Fortunately enough, our trip to China finally happened. First of all, I wish the itenerary itself was less exhausting. Three flights in a day's time were a very tiresome experience (Brisbane-Syd-Hong Kong-Beijing). I wish there were direct flights to China offered to us from Brisbane and/or Sydney. In fact, they exist but I think the agency is always looking for cheaper options. So, we were extremely tired when we landed in Beijing abt midnight, and the Day 1 tours were starting at 9-30 am next day. In fact, the guide did give us some time to rest because otherwise the tours normally start at 8-45 am. So, we were constantly lacking sleep which wasn't good. I think, AVG Travels have to work on itineraries. Same happened when we took a bullet train from Beijing to Suzhou and arrived very late with a morning excursion next day, haveing just abt 4,5 hours to sleep. I also wish we were spending less time at factories (in fact, the silk factory was good but I wasn't impressed with the pearl factory). Again, the way back was exhausting. And we were lucky to get on the flight from Hong Kong just before the typhoon hit the coast. We liked Shanghai most of all. However, we were shown another Shanghai - which we were not shown by the guides (our nephew lives and works there). So, I think Shanghai deserves more days to spend there. Chinese guides (2 Lilies) were nice and helpful, they spoke good English which is rare in China.
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