Under Dao’s leadership, the company has grown significantly, becoming known for its high-quality service, attention to detail, and commitment to customer satisfaction. His strategic vision and dedication to excellence have been pivotal in the company’s success and its reputation as a leading provider of immersive travel experiences beyond just Asia. IF ONLY THIS WAS TRUE.Dear David The above statement is on your Website. Unfortunately, your Company is struggling to provide commitment to customer satisfaction. I booked a 14 Day Endless Japan tour, it was a disaster. Every hotel was changed and the hotels were not similar or comparable. All the hotels were not in the tourist areas and it at times was very difficult to find places to eat because we were literally in the middle of nowhere.Example - Hiroshima Airport Hotel - 50 minutes from Hiroshima Hotel 2 places for dinner the Airport (OMG) or the hotel, HOW CAN ANYONE EXPERIENCE JAPANENE FOOD AND CULTURE if we are stuck in the middle of nowhere. I accepted the hotels would be around 10-20 minutes outside of the tourist areas but not in the middle of nowhere.Our tour was a group of 6, it was like we were the forgotten 6 sent to hotels in the middle of nowhere and given a tour guide which could not speak English and had very little knowledge of Japan. Maybe David Dao should change the wording on the website to this is a Non-Transparent Non-Communicating SCAM.
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