Rating: ★★☆☆☆ (2/5)We booked a “Flights Included” tour, but were advised 28 days before departure that our flights had been cancelled. We were given three options: delay our trip, cancel, or proceed on a land-only basis. As this was our honeymoon and we had pre-approved leave, postponing was not feasible. We chose to continue and paid for our own international flights at a personal cost of over $2,900 — nearly five times the partial refund we were offered (which took nearly two months to receive).Communication around this issue was confusing and stressful both before departure and after our return when we sought clarification. We were initially told all Australian travellers were affected, which we later discovered was not accurate.The land component of the tour was well-organised, and the local guides were knowledgeable and helpful, particularly with language support. The itinerary included high-pressure shopping stops, which are common for this tour style. The land tour alone was a solid 3-star experience, but the unresolved flight issue and poor communication significantly impacted our overall satisfaction.We hope our experience encourages improved transparency and customer care in the future.
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