I'm back to write another review. Unfortunately last year I booked 2 tours with AVG Travels. China in April, which was cancelled and a long battle with the company to receive my refund, and Sri Lanka for July 2025. I have just been notified that the tour is cancelled, and again I have requested a refund as I have already booked my flights to go to Sri Lanka, and I need the money to pay for another land only tour in the time I have booked my flight for. I am travelling this time on my own and feeling quite stressed to get this organised. I've been advised I'd be waiting 30 days to get the refund, however I'm sure they can process this quicker for circumstances like this. Paul Nicholson advises me through email he is not "Superman" and cannot make this happen as he does not work in Accounts. Paul will not take my calls even though I have tried 4 times in the past 2 days. I cannot believe this has happened to me again, and I need to go down a long process to get my money. I will be contacting Consumer Protection and A Current Affair as there are many complaints regarding customer service and people receiving their refunds back.I should not have to wait 30 days or more to receive a refund of money that belongs to me due to their cancelling of trips.UPDATE: David Dao - CEO of company has compensated the issue and apologised. He has assured me that my itinerary will go ahead as scheduled (at a loss to the company) to regain my trust in the company. I will do a review again after the holiday to advise customers of the outcome.
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