UNACCEPTABLE DELAY – REFUND STILL NOT PROCESSED AFTER 2 MONTHSI booked a tour with AVG Travels, which was cancelled just one month before departure due to operational issues. While they offered to move us to a different date, we requested a refund. They promised it would be processed within a month.It has now been over 2 months and we haven’t received a cent.We spent money on visas and made travel arrangements based on the original schedule — all of which is now lost. Despite numerous follow-ups, all we’ve received are copy-paste responses blaming their accounting team and asking for “a few more days” — with no actual result.This is completely unacceptable. AVG Travels needs to take full responsibility for cancelling the trip and process our refund immediately.At this point, it’s clear that this company is not taking its obligations seriously, and their communication has been poor and dismissive. I’ve had to mention Australian Consumer Law (ACL) and leave this public review in hopes of getting any accountability.I strongly advise others to avoid this company until they demonstrate they can meet even the most basic standards of professionalism and responsibility.
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