I have travelled with other travel agencies before, but AVG disappointed me. Firstly, they changed the travel dates just a few weeks before the trip, which caused my son to cancel his plans to travel since the new dates conflicted with the start of school. Secondly, most agencies provide the itinerary immediately after full payment, but AVG requires full payment at the time of booking and only sends the itinerary weeks before departure. Why is there such a delay? China was a wonderful, beautiful destination, but our experience in Beijing was disappointing. We were forced to purchase an additional tour of the Hutong villages, with the guide insisting it was a must-see, claiming we would see a river and visit poor families. We weren’t interested in this, and upon arrival, we only visited one family—wasting our money. The guide’s poor time management also affected the tour, as no lunch breaks were scheduled. Things improved when we moved away from Beijing and joined a new guide, David. He was well-organized and made the tour more enjoyable. We felt more engaged and had a better experience. However, we noticed that more time was allocated to paid attractions like the Pearl, Silk, and Jade factories, encouraging us to spend money, while free attractions like the Great Wall of China were given less time. Overall, I am not very pleased with the agency’s organization and planning.
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