AVG is a company that has no care for their customers trips and lacks communication skills.We booked a trip to China in July 2024 for an April 2025 departure only to be emailed saying it was cancelled due to airline cancellations. Ironically they had known about this supposed cancellation for weeks before bothering to get in touch. No flights around our departure dates had been cancelled, my guess is they were too expensive around Easter.After finally being offered an alternative departure that worked our ‘adults only’ trip had 10 children under 18 on it. When AVG was questioned we just got more lies and excuses.Accomodation was very far out of the city, spent more time on the bus than off.To top it off the new travel dates turned out to be over one of Chinas biggest 5 day public holidays so everything was hectic.The only time AVG ever answered quickly was if you were trying to book optional tours, they happily took more money knowing our trip had already been cancelled.One optional tour in particular was a complete rip off, we paid $110 NZD and the guide paid 48yuan pp which is roughly $15NZD and that’s being generous with the exchange rateAVG doesn’t take on feedback and does nothing with complaints, avoid them at all costs, their are other companies that run the same tours
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