I would strongly advise against booking with AVG Travels based on my experience with their "12 Day Incredible China with Xi’an" tour.The communication from this company has been consistently poor from the start. After paying the full amount of $7,516 for our tour in December 2024, we were met with silence when trying to confirm basic details such as flight bookings. Repeated emails and phone calls throughout January and February 2025 were ignored.The tour was cancelled by AVG on 16 March 2025—just 28 days before departure—leaving us with no time to make alternative plans. While I was assured at the time that I would receive a full refund, I am still waiting to be refunded over four weeks later.The lack of urgency or accountability is deeply unprofessional. My family and I had organised time off work, planned our holiday around this tour, and now we are left with nothing—not even the courtesy of a timely refund. Despite being told that my refund was a “priority,” there has been no follow-through.It is now 15 April 2025, which would have been Day Three of our tour, and instead of travelling through China, we are stuck at home still chasing the money we are rightfully owed. The stress, wasted leave, and missed opportunity to rebook with another provider have all added to the frustration.Given how quickly financial transactions can be processed these days, the delay is honestly a joke. I will now be following through with the department of fair trading. Note: There is also 2 other groups. A total of 9 people and none of us have received our refund yet.
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