Extremely disappointed with my experience with AVG Travels. I booked a China tour (12 Day Incredible China with Terracotta Warriors) for April 2025 nearly a year in advance with a group of about 20 friends, paying in full — and even extra to depart earlier on 17 April with a friend, while the rest of our group flew on 20 April. Despite this, AVG failed to book flights for four of us — and didn’t inform us until March, just weeks before departure.Communication was awful from the start. Emma was our original consultant but rarely responded. Later, Hans took over and requested our passport details in January to confirm flights — but then we heard nothing for nearly two months. When he finally responded, we were told our flights were never booked (we suspect they oversold seats with China Southern Airlines).AVG then offered completely unacceptable alternatives:• Change to the “land only” package and pay $1,500 out of pocket for our own flights — which were included in the original package. So they’re making us pay for their mess-up!• Change to a later date (25 April) that separates us from our group — and falls during Golden Week, a national holiday when most things are closed and it's extremely crowded. Good luck to anyone who got tricked into accepting this.• Or after constant back-and-forth, take a full refund (though they initially insisted on credit) — as if that fixes the stress, wasted time, or ruined plans.How is it fair that we're being punished for their mistake, while 16 of our friends (some who booked later) are travelling as planned without any issues? This was meant to be a birthday trip with my sister and close friends — now completely ruined.Even after agreeing to a refund, AVG said it could take 14 - 30 days to process the request, despite delivering zero service. We did everything right — paid in full and on time — and they didn’t honour their part. It has now been 30 days and they responded that it's on the "wait list"....like WTH does that even mean!!To top it off, AVG Travels also deletes negative or complaint comments on their Facebook page and bans you if you voice out too much which makes them so misleading and deceptive!!Avoid AVG Travels. I would never recommend them to anyone.
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