We made our reservation through Sunny Cars, trusting the company’s professionalism and the clear instructions stating that a representative would be waiting at the “Meeting Point” in the public parking area at Tenerife South Airport.
Upon arrival, there was no visible sign with the name of the local company (Avia Car), which forced us to call in order to locate the representative. The phone interaction was unprofessional and unfriendly. When we asked him to repeat the location because we could not find any visible sign, he stated that he would only repeat the instructions once, in a rude and dismissive tone.
When we finally met in person, his attitude remained arrogant and disrespectful. I responded in the same tone in which I was initially treated — no one can expect kindness when they are spoken to in a disrespectful manner first.
He later falsely claimed that I pushed him, which is completely untrue. I only tried to get his attention after being ignored. Such accusations are unacceptable and unprofessional.
The experience became so unpleasant that we ultimately decided not to collect the vehicle.
We understand that Sunny Cars works with local partners, but they should ensure that their collaborators meet proper customer service standards. As customers, we trust the brand we book with, and unfortunately this experience did not meet expectations.
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Empresa de Alquiler de Coches en Canarias y Madeira.
Car Rental Company in the Canary Islands and Madeira.
Autovermietung auf den Kanarischen Inseln und Madeira.
