Bought the tickets to Bogota half of the year ago. They charged me twice by error, terrible customer service experience (bot not working, tickets not working, gets you ages to get through to the staff), took a lot of time to get that sorted, but I received my money back after some back and forth. Then today, at the flight day, it turned out despite my booking being active (app and email) the ticket is not linked to it and I cant flight. Took me ages to get some input from Avianca, they told its the bank issue (and yet, booking was active so no way for me something could be wrong and no info fromt Avianca) and hung up on me. Again, whatsapp bot not working, ticketing system also. I dont have my money and I dont have a ticketi….
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