avianca.com

1.2
1.2 Based on 360 reviews

...

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Paul Roggeveen
Terrible customer service and aggressive marketing

After booking with these idiots, you'll receive a ridiculous amount of marketing emails (only Latin American airlines seem to do that for some reason) which I found extremely annoying. After sending multiple emails about it, asking to unsubscribe (the emails do not have an unsubscribe button or the button doesn't work...), they said to I had been removed from the database to only recieve many more marketing emails after a few weeks.They don't understand customer service.Too bad there isn't a lot of competition in Guatemala so they get away with this behavior.

1
Date of experience: Feb 07, 2026

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