This company is shocking .I pre booked and pre paid for a car at Belfast City Airport several weeks ago. I was visiting Northern Ireland for a day to visit some elderly relatives.When I arrived at the Airport I was informed there was no car available.This was also the case for about 20 other people in the queue behind me .I was told one may become available later in the day but I explained that I was only there for 7 hours so as I had booked my car at 10 am this was not acceptable. I waited for about 45 minutes and I was told I was fifth in the queue . By 1045 am the first person in the queue for pre booked cars still had no car . I ended up going to Sixt who had a car and dealt swiftly with my hire so I could be on the Road . I made it to my Uncles 2 hours later than expected all, dues to Avis ! I’ve complained and been offered a refund and an upgrade on my next car hire which is a farce as they don’t have cars . This wasn’t a one off as I spoke to other staff at the Airport and it’s a regular occurrence. It’s not acceptable, I haven’t even been offered an explanation.Don’t use Avis ! They run in tandem with Budget car and can’t deliver what you pay for !I
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Avis Car Hire offers a premium car rental experience in Ireland, with locations in Dublin, Cork, Shannon, Galway, Knock, Belfast, and Derry.
