I pre-ordered a suitcase as a Christmas present on Dec. 1. I was informed that it would be available to ship on Dec 6. On 12/10, I received an email saying that the order was delayed and would arrive "a few days past the original delivery date." It was already almost a week past the original shipping date, not just a "few days."I chatted with both a bot and two live customer representatives. They would not give me a date certain when my order would ship. The rep said it would ship "the third week of December or the fourth week of December."When I asked to cancel the order since they apparently had no real idea when it would ship, they told me I couldn't cancel beyond one hour after placing my order. They would ship it to me and I could ship it back. I said, shouldn't we just save the time and money and YOU keep it? No, they couldn't cancel the order.So I emailed them: Please note that I have cancelled my Away order. Since you did not ship on Dec 6 as you said you would, the FTC rules mandate that you must allow me to cancel the order. I am exercising my right to cancel.Any attempt to charge my credit card by Away will constitute fraud. If you send me the suitcase order I've cancelled, I'll accept it as your attempt to compensate me for the horrible experience I've had with your company. No, I won't send it back and my credit card company will charge the cost back to you.Hehe, my order was canceled two hours later. But learn from my mistake: never ever do business with Away.
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