We 100% do not understand the negative reviews on this platform. We have ordered 10 - 15 different items (luggage, accessories etc) and have been happy with all. But the real positive has been how they have handled minor issues we have had. We travel internationally alot - and have had a zipper ripped off, a spine was flaking, a hub cap came off etc. In EVERY case they have gone far beyond normal service and warranty levels - and even more than we anticipated. Had an experience several years ago, they replaced bag - then had minor issues with 2 bags in last week (and I made a mistake on type of bag), they handled it all again far above expectations. Based on our experience - we cannot recommend AWAY enough for their products, but especially their service.
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