Away luggage is not as great as you would expect. I was gifted a carry on in olive. After using it once, it miraculously picked up every piece of lint and dirt in the overhead compartment of the plane. No cleaning was possible, especially with the little sponge. I returned it for black and have had it for a couple of years now. The black was scoffed and scratched after its first use also so it the material used. Most recent disappointment was the Daily Promotions. I tried to get the backpack. Logged in and had the item in my cart, tried to checkout at 11:59. Promo would not load. So at 12:00 on the dot, I hit enter, again…screen said processing and 2 seconds later SOLD OUT! Literally 2 seconds all 500 were SOLD OUT! I contacted customer service via Chat after being in the Chat for 29 mins, the response was I missed the hour allotted for the sale. Meaning the sale was 2 seconds long, sorry. I checked my texts to see that the alerts I signed up to receive arrived at 12:02. Two minutes too late for a 2 second sale. I then emailed customer service, who responded but basically reiterated too bad also. I think I’ve had enough of AWAY. They are just expensive and good at marketing but not product or customer service.
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