Hands down, they worst customer service experience I have ever had with any company, ever. Run very, very far away from Away. They canceled part of my order (one of two bags in a matching color) with no explanation and on the day the rest of the order was delivered. I didn't want one bag or the accessories without the other, so I tried to reach out to customer service. There is no phone number. Your only options are a chat-bot, which sometimes leads you to chat with a human, or email, which they only answer every few hours.Over email, CSR told me the bag actually was in stock, and convinced me to re-purchase it. I asked -- and received -- assurance that they really had it and would not cancel it again. Like an idiot, I fell for it and re-ordered. Guess what? A week later, the order was canceled without notice or explanation, putting me back into customer service hell. Couldn't get a straight answer out of anyone for days. I kept telling them I didn't want the rest of the order, but they ignored me. I ended up having to reverse the charges for the portion of the order they did deliver through my credit card -- at which point customer service finally started processing a return. But the stupidity wasn't done. I had received five items in two separate boxes. They sent me five return labels and threatened that my return would be delayed if I didn't use the proper label on each item. At this point, three days after they canceled my order for the second time, I'm still trying to get basic return instructions out of them. Every time I ask a basic question, they refuse to answer. A complete nightmare experience. I will never, ever, ever, ever spend another nickel with this outfit. At one point I told them I would rather spend eternity at the DMV than do business with them again. My only regret is that I cannot give them zero stars.
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