I pre-ordered a suitcase as a holiday gift on December 1, expecting it to ship by December 6. However, on December 10, I received an email indicating that my order was delayed and would arrive 'a few days past the original delivery date.' In reality, it was almost a week late. I interacted with both a bot and two customer service representatives, but they couldn't provide a specific shipping date. One representative suggested it would ship either the third or fourth week of December. When I asked to cancel the order due to the uncertainty, I was told that cancellations were only possible within an hour of placing the order. They insisted on shipping it to me and allowing me to return it instead. I proposed that it would be more efficient for them to keep it, but they refused to cancel the order. I then emailed them, stating my intention to cancel due to their failure to ship on the promised date. I asserted my right to cancel, warning that any attempt to charge my card would be seen as fraudulent. If they sent the suitcase, I would consider it compensation for the poor experience and would not return it, as my credit card company would dispute the charge. Interestingly, my order was canceled two hours later. Let my experience serve as a warning: avoid doing business with this company.
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