I bought a carry-on in a bright color a few months ago and only checked the interior recently. To my dismay, the inside was a different color than advertised. I reached out to the support team and learned that they have changed the interior lining to a darker shade, despite their online images showing otherwise. My bag is bright on the outside but has a navy interior, contrary to the gray lining that was promised at the time of purchase. They refused to exchange it for any other color, stating they can't guarantee the lining color on any bag and that my chosen color is out of stock. I'm really let down, especially since I've purchased multiple bags before and won't be buying from them again!
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