I had a frustrating experience with the support team. I received a large luggage item as a gift but decided I preferred a different size. Initially, it was on sale for 25% off, but the company refused to apply that discount for the exchange. I would have to pay full price, which was more for a smaller item. As a result, they lost my business, and I will be returning the item and purchasing my luggage from another source. It's unfortunate, as it seemed like a great product and I was eager to use it.
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