Horrible customer service. I wanted to buy a set in a particular color. They were sold out online and I called the store near me to see if they had the items or could call me once they got it in. I received a call today while I was driving and told the manager that I wanted the pieces but I was driving. He said he would call me in 1/2 hour when it was safe for me to pull over to buy the items and would hold them for me. Two hours later I never heard from him, so I called them back to find out what was going on. They said he was busy and would call me back within 10 minutes. 25 minutes later I called again and he answered. He then said one of the pieces was no longer available when he was fully aware that I wanted all three pieces and asked him specifically to hold them aside for me (which he agreed to do). I then reached out to their online/corporate offices as I was very upset about this. I was given the same bullsh*t response even though the manager told me that they had the pieces in Canada and the UK but they would not source them for me. They just give you these stupid canned responses about how they are going to learn from these types of mistakes. I personally don't care if they learn or not. I was promised something and they refused to fulfill it. They suck.
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