I used AWS for 5 years for basic database hosting. My account was recently hacked, so they suspended it. Upon rectifying the situation I had to restore my DB myself. My bill then soared by 1000% and I have spent months back and forth with the support desk to figure out why the increase [meanwhile I refused to pay]. Their only concern was getting the money, not resolving my issue [other than suggesting the bills looked fine to them]. As I'm a basic user it's possible I did something wrong when restoring after the system was hacked but they weren't interested.They have now shut down my account and even suggested I go through courts if I don't like it. We never did get to the bottom of why they saw fit to increase my monthly bill 1000%. Maybe there's a yacht somewhere that needs maintaining!
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