AWS suspended our business account over an unpaid invoice of approximately $275. The problem? We tried to pay — multiple credit cards were rejected by their own payment system.
The consequences are catastrophic: we run a cryptocurrency trading platform, and hundreds of our clients' private keys are locked inside AWS's key management service. Our platform has been offline for days. Our clients cannot access their wallets or their funds.
AWS Support has been painfully slow and unhelpful. No emergency escalation, no alternative payment method, no sense of urgency whatsoever. They gave us a deadline of February 26th but haven't provided a functioning way to pay.
To summarize: AWS is holding irreplaceable cryptographic keys hostage over $275 that we are actively trying to pay. If you're running any business with critical data on AWS, understand that they can and will lock you out without warning, and their support won't save you.
Think twice before making AWS your single point of failure.
Claim your business profile now and gain access to all features and respond to customer reviews.
