I’m writing to share my disappointing experience with one of your appointed contractors, Lanes for Drains, through my Halifax Ultimate Reward Home Emergency Cover.When my kitchen drain became blocked, Halifax referred the job to Lanes for Drains. Unfortunately, their service was extremely poor. They visited briefly, assessed the situation, and then reported that they couldn’t resolve it without further investigation. It took them an entire week just to provide a quotation of £1,150 for a camera inspection—only to identify the issue, not even to fix it.During this delay, the blockage worsened, causing water overflow and damage around my property. I repeatedly chased updates from both Lanes for Drains and AXA, but there was little urgency or accountability from either side.This situation has caused unnecessary stress and property damage that could have been avoided with timely action. I believe AXA should review the conduct and efficiency of Lanes for Drains and ensure that customers under your emergency cover receive faster and more reasonable service.
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Providing Home Emergency, Motor Breakdown and Excess Protection insurance.
Monitored Monday - Friday, 9.00am - 5.00pm. To report
an emergency, please call the number in your policy document.
For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
