Been without heating now since Sept 26th. Had someone sent out to fix it after a week of waiting, only to have a problem again the following day. It is now 2 weeks later and I am still having to chase them up. This evening I finally get through on the phone after being on hold for 20 mins only to be put on hold again whilst they contacted the repair company. After another 30 mins on hold the phone call is ended! I am now on the phone again and currently 50 mins on hold and still no joy! I assume I will be without heating over the weekend as the repairer is now closed. This is hardly an emergency response! DO NOT waste your time or money with this company. Absolutely appalling service.
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Providing Home Emergency, Motor Breakdown and Excess Protection insurance.
Monitored Monday - Friday, 9.00am - 5.00pm. To report
an emergency, please call the number in your policy document.
For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
