Absolutely shocking. Happy to take your money, but fail to provide the refund they said had been issued 3 months ago. Keep chasing it up and either ignored or promised someone it sorting and never do, tried to make a formal complaint and they just ignored that. The one time I did ring up, they couldn’t even find my policy which was disgraceful. Thankfully I didn’t need immediate breakdown assistance. I work in the breakdown industry and couldn’t begin to imagine treating our customers this way, have even done work for AXA in the past and they would be livid if an agent treated their customers this way, so why do they?
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Providing Home Emergency, Motor Breakdown and Excess Protection insurance.
Monitored Monday - Friday, 9.00am - 5.00pm. To report
an emergency, please call the number in your policy document.
For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
