Unacceptable handling of my reimbursement claim and incompetence of your staff. I experienced an accident in France two months ago, during which I was wrongfully instructed by AXA staff to pay an excess of €275 directly to the towing garage to have my car moved for repairs, with the implication that it would otherwise be left. Two months later, despite submitting several repeated applications for reimbursement and exchanging numerous emails where different staff members consistently request information I cannot provide due to admin mistakes done by the towing garage, I still have not received my money back. This prolonged delay and the inefficient process are shameful; your organization is supposed to assist (-> AXA Assistance) individuals who have had an accident, not create further obstacles for them.
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Providing Home Emergency, Motor Breakdown and Excess Protection insurance.
Monitored Monday - Friday, 9.00am - 5.00pm. To report
an emergency, please call the number in your policy document.
For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
