I waited over 5 hours for assistance after a breakdown before giving up and luckily finding another company who would help me. Having reported the breakdown online as per the automated message when I called the breakdown number, the only communication I had from them was when I chased them by phone. The team were more concerned with making sure I passed the GDPR questions than helping me to the point where I was never asked to confirm how many people were in the car, if there was somewhere I could wait safely or if the car was in a high risk location etc.I reported the breakdown to them at 1.50pm on a Saturday afternoon. Their final response to me on my last attempt at chasing at 5.30pm was that nobody was able to help and I would have to wait until the next day. They didn't know I'd resolved the matter with another company and the case is still open on their system - and yet not a single communication from them the following day. So for all they know, my car is still on the side of the road! Avoid using this company. In a time when you need communication and support, they provided none.
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Providing Home Emergency, Motor Breakdown and Excess Protection insurance.
Monitored Monday - Friday, 9.00am - 5.00pm. To report
an emergency, please call the number in your policy document.
For feedback relating to Travel please visit https://uk.trustpilot.com/review/axa-travel-insurance.com
