Was very pleased (and surprised) to learn that my AXA Travel insurance covered the cancellation of our flights (hotel was free cancellation on booking.com) due to one of the friends we were due to travel with sadly receiving a cancer diagnosis so is unable to travel (so we no longer wished to travel).I therefore phoned AXA Travel Insurance (without much hope of success - especially as both couples had booked their flights separately): The phone menu system wasn't too long and there was a lengthy wait for the call to be answered, but as soon as we got through to the call handler Kelsea and explained the situation, she immediately confirmed that our insurance covered this scenario and proceeded to record the relevant information and I received a confirmation email within about 10 mins confirming the documents AXA required (doctor's letter in relation to our friend / confirmation from the airline that we had cancelled the flights and the consequential cost incurred (flight lost less the taxes that were refundable).I will definately be renewing with AXA (via Love-it-Cover-it Holiday Insurance) and have no hesitation in recommending AXA holiday insurance.
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