I strongly recommend that anyone considering this insurer for travel insurance seek alternatives. After paying around £400 for a policy for our trip to Thailand, my wife fell ill, and we received a fully documented bill from a reputable clinic for £250. I submitted all the necessary information to the company. However, they insisted on additional documents like boarding passes and a complete itinerary for our independently organized trip, which we did not keep. It's clear our small claim is valid, yet the company is making the process as challenging as possible, seemingly hoping we'll abandon our claim. They have succeeded in making us give up, but they will never receive another penny from me.
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