This insurance provider has been a nightmare - I strongly advise against using them! They compensated me £80 for a cancelled flight that cost over £2000. Honestly, I might as well have not bothered with insurance since it cost me £60. After having the policy reviewed by a legal expert, I found I should be entitled to a £2000 claim. Their communication is dreadful, and the policy language is clearly designed to avoid payouts. It took them 4 months to respond!
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