So sad. So upset and pretty much totaly deflated. I pay alot for my travel ins after being paralysed by guillain barre syndrome. Im honest and pay high premiums. I went with AXA as rhe name meant quality to me. How wrong was I . We have lost £13k i had a holiday booked for myself, husband and daughter agter a year in hospital and a life changing illness. I'd lost my job through the illness and life was very different. We saved and booked. The week before travel I came down with a chest infection saw my GP and was given antibiotics. He told me the risks flying considering what Id had been through were not recommended. The chest infection was not related to my illness however my overall condition he said it would be too risky. He gave me a sick note. I dont work anymore. The sicknote was for my travel ins he said and should suffice. I could go back for a letter from reception if I had any problems. This was early October. On New Years eve I got a decline letter as I chose not to fly following my doctors advise. The sick note did not suffice. The GP was a l9cum and has moved on and the notes on my medical file are minimal. AXA dont dispute I was ill but the admin of paperwork is not sufficient. Despite paying another £50 to the GP practice for them to complete Axas form. They still will not pay out. Despite a signed stamped form from the doctors advising I was ill and the risk also of travel. Im between a rock and a hard place. I've had to borrow £5k to pay my daughter back as I feel dreadful she has.lost her hard worked money (she is a nurse and works long hours) So my husband and I have lost money and had to pay out to our Daughter. I thought AXA were reputable but I've learnt otherwise to my detriment. I am gutted I missed the holiday after the last few years and now we cant book again as we have lost all that money.
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