When is the Home emergency not to hold an emergency? When it's referred to AXA! Try to lodge a claim as water coming through the downstairs ceiling. AXA said they would not be sending anyone to turn off the water as I had already done so! Although the policy clearly states this is covered emergency repairs. Three phone calls later still refusing to arrange to send anyone? So I'll have to write the ombudsman as they are being unreasonable and the policies are not fit for purpose.
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