I've been experiencing neck pain for around a month, so I consulted an online GP through the service. The GP referred me to a specialist, but mistakenly noted that I had the pain for 6 months. As a result, my referral was rejected because I’ve only been a member for about 2 months, which they deemed a pre-existing condition. Now, the service wants me to pay my NHS GP to complete a form about this issue. It feels like they are simply trying to evade their responsibilities.
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